Shipping & Return Policy

At Fine Rug Store by Wahi, every order ships free of charge to all addresses within the continental United States. Each rug is professionally packed and fully insured to ensure it arrives in perfect condition.

• Order by 3pm EST and your item ships the next business day
• All items are shipped via UPS or FedEx
• Every shipment is fully insured against loss or damage in transit
• Professional packing materials protect your fine rug during transport
• Tracking information provided once your order has shipped

We ship fine rugs worldwide — from Beverly Hills to London, from New York to Dubai — ensuring your luxury rug arrives safely wherever you are.

• International shipping rates vary by weight and destination country
• Multiple carriers available depending on your location
• Contact us at 1-888-703-0590 or info@finerugstore.com for a custom quote
• All international shipments are professionally packed and insured

We want you to be completely satisfied with your fine rug purchase. If for any reason you are not happy, we've made the return process as straightforward as possible.

• Within 14 days — Eligible for a full refund to your original payment method
• 15–30 days — Eligible for store credit only (no cash refund)
• After 30 days — All sales are final, no returns accepted
• Item must be unused and in the same condition as received
• A receipt or proof of purchase is required to complete any return
• Rug pads are non-refundable — all rug pad sales are final
• Return shipping fees are the responsibility of the buyer

There are certain situations where only a partial refund may be granted:

• Any item not in its original condition
• Items that are damaged or missing parts for reasons not due to our error
• Items returned with signs of use, odors, or alterations

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original payment method. Note: the original shipping cost will be deducted from your refund amount.

If you have not received your refund yet, please follow these steps before contacting us:

• First, check your bank account — the refund may already be posted
• Then contact your credit card company — it may take several business days to post
• Next, contact your bank — there is often processing time before a refund appears
• If you've done all of the above and still haven't received your refund, contact us at info@finerugstore.com

You will be responsible for paying your own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund amount.

We strongly recommend using a trackable shipping service or purchasing shipping insurance when mailing your return. We cannot guarantee receipt of returned items sent without tracking.